From personal life to professional life, we are all bound to find ourselves having a ‘fierce conversation’ with someone at some stage. By calling it ‘fierce conversation’, Susan Scott doesn’t mean having a rude or obnoxious discussion that leads to unproductive heated arguments, but rather a healthy and honest discussion about subjects that may be sensitive to confront for people that may not have found themselves in such a position before.
For example, in ‘Fierce Conversations’, the writer Susan Scott talks about the range of clients from across the globe she’s worked with and people who, from their marriage to boardroom discussions, have issues with having conversations that lead to intended outcomes. Have you ever had to discipline a child? Now imagine having to discipline a grown-up in an office environment – surely, the same techniques don’t work but yet from time to time, we do get inexperienced managers who think of a one-size-fits-all solution to communicating with people and in the field of people management.
Direct, honest communication is key to getting your message through to your listeners and if you plan to prepare for that day when you have to have your own ‘fierce conversation’ with a work colleague, a staff member, or any discussion in a rough situation, it may well be worth your time to learn from the tips provided in this book.
Recommendation: I would recommend this book mostly to new Managers who have to have the communication skills necessary for confrontational discussions with staff where open communication is necessary in times of annual performance reviews.
NB: I’ve previously done a review for Susan Scott’s follow-up book ‘Fierce Leadership’. Look through the archives under ‘Success & Money’ category.
See below a clip of Susan Scott speaking about the relationship aspect of having a ‘Fierce Conversation’: